Career /

Tech Support Specialist

Engineering & Product Dev

Bangsar South, Kuala Lumpur

Engineering & Product Dev

Full time

Respond to customer or internal user inquiries, troubleshooting technical issues related to software, hardware, and network systems.
Identify the root cause of technical problems and provide timely resolutions either through remote support or onsite assistance.
Regularly monitor system performance, addressing issues related to security, hardware, and software to ensure uninterrupted service.
Log, prioritize, and manage incoming support tickets in a tracking system, ensuring timely and accurate issue resolution.
Collaborate with senior technical teams for complex issues that require further investigation or more advanced solutions.
Set up new equipment for users, ensuring proper installation and configuration of operating systems, software, and network tools.
Work closely with network, system, and database administrators to resolve technical problems and improve system performance.
Support the deployment of new software applications, ensuring smooth implementation and minimal disruption to users.
Assist in testing and evaluating new hardware and software solutions to improve overall system performance.

Possess Diploma/Degree or higher in Computer Science, Information Technology, or a related field.
1 to 3 years of relevant experience in technical support.
Strong experience diagnosing and resolving issues with software, hardware, and network systems.
Familiarity with operating systems such as Windows, macOS, Linux, and mobile platforms like iOS and Android.
Basic knowledge of networking principles, including TCP/IP, DNS, DHCP, VPN, and firewall configurations.
Excellent verbal and written communication skills to effectively interact with non-technical users and provide clear instructions.
Ability to manage multiple support requests simultaneously, while maintaining a high level of service.
Ability to analyze technical problems and identify solutions quickly and efficiently.
Familiarity with cloud services like AWS, Azure, or Google Cloud, and the ability to support cloud-based applications.
Ability to quickly learn new systems, tools, and technologies as the company’s tech stack evolves.
Good command of written & spoken English and Chinese & Mandarin.